Can I change my shipping address?

Yes, you can change the shipping address of your order by sending an e-mail to orders@ekwb.com but only if your order is still in the processing phase.


Once your order's status is complete, the amendment of your shipping address from our side is no longer possible. You will then have to contact your local DHL/UPS/DPD office, provide them with the tracking number of your package and they should be able to change it.

Have more questions? Submit a request

2 Comments

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    Steffen Meyer

    I called DPD and only the one who send it out has the option to change the adress....

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    EKWB Shipping (Peter)

    Dear Steffen,
    Thank you for contacting us.

    Your question was already answered today by my colleague Julija in your ticket number 167581.

    Thank you for your patience and understanding.

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