When will I receive my order? / How do I check the status of my order?

You can follow the preparation of your order step by step in your Account Dashboard - we usually require from 1 to 3 business days to prepare your order for shipping.

As soon as the package is shipped out, you will also receive the tracking number of your order via e-mail. With it you will be able to follow the progress of your order and check the expected delivery date.

Have more questions? Submit a request


  • 0
    Konstantin Viktorovich Svistunov

    New Order #160050535
    May I obtain information on delivery. 1. Through what city of Russia will occur raztomozhevany parcels? 2. I paid goods cost + delivery, enters my payment raztomozhevany parcels?

  • 1
    EKWB Shipping (Peter)

    Dear Konstantin,

    Your order was shipped out on September 19, 2016 via UPS. You can find all details about it in shipping conformation email. Sadly we do not know through which customs control your order will go. Once it gets to customs you will be contacted by UPS customs. Most likely custom duties will apply.

    Edited by EKWB Shipping (Peter)
Please sign in to leave a comment.
Powered by Zendesk