When will I receive my order? / How do I check the status of my order?

You can follow the preparation of your order step by step in your Account Dashboard - we usually require from 1 to 3 business days to prepare your order for shipping.

As soon as the package is shipped out, you will also receive the tracking number of your order via e-mail. With it you will be able to follow the progress of your order and check the expected delivery date.

Have more questions? Submit a request

6 Comments

  • 0
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    Konstantin Viktorovich Svistunov

    New Order #160050535
    May I obtain information on delivery. 1. Through what city of Russia will occur raztomozhevany parcels? 2. I paid goods cost + delivery, enters my payment raztomozhevany parcels?

  • 1
    Avatar
    EKWB Shipping (Peter)

    Dear Konstantin,

    Your order was shipped out on September 19, 2016 via UPS. You can find all details about it in shipping conformation email. Sadly we do not know through which customs control your order will go. Once it gets to customs you will be contacted by UPS customs. Most likely custom duties will apply.

    Edited by EKWB Shipping (Peter)
  • 0
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    Yang Yang

    Order#180033423

     The estimated Delivery date is Jan 4th 2019, but seems like it still processing.

    The order date is Dec 14th 2018, you guys may be joking with me.

    Just tell me when will I get it. If you still haven't sent it, please cancel this order!

     

  • 0
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    EKWB Shipping (Peter)

    Dear Yang,

    As requested, we have cancelled and refunded your order #180033423 and shipped out your newest order #180036622 on Tuesday, the 8th of January 2019.
    The issue was resolved in your ticket #156144.

    If you would have any questions/request, please feel free to contact us anytime.

  • 0
    Avatar
    Polly Peng

    Order: #180042816

    can you give me shipping information and when it will arrive.

    Also do you have a link  could use to track It

  • 0
    Avatar
    EKWB Shipping (Peter)

    Dear Polly,

    Your ticket #163828 has been answered yesterday by my colleague Julija.

    If you would have any other questions/requests, please feel free to contact us anytime.

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