What should I do if my order hasn’t been delivered yet?

If your order has not been delivered within the estimated period, we suggest that you:

- Check the order status in Account Dashboard (should be "Shipped")
- Check that the address indicated for the delivery is correct
- Use the tracking number you received from us (by email) to check with delivery company. In the case of a missed delivery please contact them first.

For further assistance contact us at support@ekwb.com.

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3 Comments

  • 0
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    Javier Jimenez

    US buyers beware. You will be hit with duty fees and or taxes extra to be paid to UPS before they will deliver your package. There was no mention of these COD charges upon checkout. A little misleading in my opinion.

  • 0
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    Michael Long

    I'm a US Buyer how much is this COD fee?

  • 0
    Avatar
    Michael Long

    I ordered $80 worth of PETG tubing and had no COD (customs fee). It is based on amount of purchase.

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