What should I do if my order hasn’t been delivered yet?

If your order has not been delivered within the estimated period, we suggest that you:

- Check the order status in Account Dashboard (should be "Shipped")
- Check that the address indicated for the delivery is correct
- Use the tracking number you received from us (by email) to check with delivery company. In the case of a missed delivery please contact them first.

For further assistance contact us at support@ekwb.com.

Have more questions? Submit a request

11 Comments

  • 0
    Avatar
    Javier Jimenez

    US buyers beware. You will be hit with duty fees and or taxes extra to be paid to UPS before they will deliver your package. There was no mention of these COD charges upon checkout. A little misleading in my opinion.

  • 0
    Avatar
    Michael Long

    I'm a US Buyer how much is this COD fee?

  • 0
    Avatar
    Michael Long

    I ordered $80 worth of PETG tubing and had no COD (customs fee). It is based on amount of purchase.

  • 0
    Avatar
    EKWB Shipping (Peter)

    Dear Javier & Michael,
    Thank you for your comments.

    The customs charges are unfortunately not included in the shipping costs that you pay for when you place your order.

    For US customers the de-minimi value (no customs charges) is set at 800 USD.
    That means that any orders above this value will be charged additional by DHL/UPS customs and all below this threshold will be processed normally (without any further payment).

    If you experience any other problems with your shipment, please contact us on orders@ekwb.com

  • 0
    Avatar
    Jason Nichols

    Don’t order if your total order is over 800 ups doesn’t brokerage clearance does not answer phones nor send to understand that ek’s products are not alloys and are just trying to get you to pay unnecessary additional shipping shipping-duty’s that ek’s products are excluded from. Order domestic until this retard tariff crap is over.

  • 0
    Avatar
    Jason Nichols

    If your order is over 800$ Ups requires over 280+ $ for customs-broker clearance. I ordered 1200+ worth of stuff n that’s what I was charged. Ek should not allow orders over 800$ n if so automatically split it for their customers sake. Fua ! 280$.

  • 0
    Avatar
    Jason Nichols

    If your order is over 800$ Ups requires over 280+ $ for customs-broker clearance. I ordered 1200+ worth of stuff n that’s what I was charged. Ek should not allow orders over 800$ n if so automatically split it for their customers sake. Fua ! 280$.

  • 0
    Avatar
    EKWB Shipping (Peter)

    Dear Jason,
    Thank you for your comments.

    My colleague Klemen has already replied to you in the ticket #140608.
    Please check your e-mail and answer him.

    Thank you for your patience and understanding.

  • 0
    Avatar
    Christopher Dickinson

    I am experiencing this now and being forced to fill out customs paperwork. No reply from EKWB yet and it was hard to get ahold of a UPS person in the broker clearance department

  • 0
    Avatar
    EKWB Shipping (Peter)

    Dear Christopher,
    Thank you for your comments.

    I have just replied to your question in the ticket #154758.

    Thank you for your patience and understanding.

  • 0
    Avatar
    Michael Arndt

    I'm a US Buyer and can not seem to locate my order.  DHL claims to have handed it to USPS but they don't have anything.. just a printed label.  I love how this was to be delivered last week here I am 8 days later, still unable to locate my shipment.

Please sign in to leave a comment.
Powered by Zendesk