Why can't I complete my order?

Please check that you have correctly entered the data for your selected method of payment - the billing information on your credit card/PayPal account needs to be the exactly the same as your billing information in your EK account.

If you are paying with a credit card and the problem persists, please contact us on orders@ekwb.com 

Have more questions? Submit a request

7 Comments

  • 0
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    Carl Binneman

    Greetings Mark,

    I cannot purchase with my credit card, nor via paypal, yet I frequently purchase things from overseas with no problem.

    Regards
    Carl

    Update (Post-discussion with Mark via e-mail) :

    PayPal is to blame, They claim EKWB is declining my transaction when it doesnt even get to them.

    I suggest anyone having an issue battle it out with PayPal first.

    Edited by Carl Binneman
  • 0
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    Dylan Tache

    Having similar issue, no help at all from customer service. 8 hours on phone plz help

  • 0
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    ivo govorko

    Having same issue here, Paypal closes the pop-up window after confirmation nad no message is recieved... WTH? I've never had this kind of a issue before. How to resolve this?

  • 0
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    ignazio carlo carabaich

    i have the same problem, i cant pay with paypal, message are decline paymant refresh the page or similar

  • 1
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    EKWB Shipping (Peter)

    Dear Carl, Dylan, Ivo & Ignazio Carlo,
    Thank you for your comments.

    @Carl: As you have written, your request has already been answered and the issue was indeed with PayPal. If you have any other questions about your payment, please send an e-mail to orders@ekwb.com

    @Dylan: Your issue has already been resolved by my colleague Klemen in April 2018.

    @Ivo: Could you please notify us about your problem via e-mail on orders@ekwb.com and we will look into it?

    @Ignazio Carlo: Your payment issue has already been identified by my colleague Julija, therefore I would kindly ask you to look into your e-mail address because she has already replied to your issue.

    Edited by EKWB Shipping (Peter)
  • 0
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    Carl Binneman

    Nope. All has been good. Been rocking a 10 degree delta for the past year thanks to you guys. 

    You rock :D

  • 0
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    EKWB Shipping (Peter)

    We are very pleased to hear about the performance of our EK products in your water-cooling loop and will continue to produce only #1 PC water-cooling products.

    Thank you for your kind words :)

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