I've submitted the wrong address when placing my order. Is it possible to change it?

Yes, it is! Please, contact Shipping and Orders Support at https://www.ekwb.com/create-a-support-ticket/.

If your order is still being processed, we will update your information and send the package to the preferred address. In case your order was already shipped out, we will contact the courier service and ask them to redirect your package.

Please note, we are not able to guarantee the redirection will be successful. We will, however, do our best to help you resolve the issue.

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