I need to open an RMA. How can I do that?

The RMA procedure will be different for orders placed when you were logged into your account and those placed when logged in as a guest. Please see the following FAQs:

• Opening an RMA: LOGGED IN WHEN PLACING AN ORDER
• Opening an RMA: GUEST CHECKOUT

For additional information on the returns policy, please see the following: https://www.ekwb.com/shop/returns/