When returning a faulty item, will I be required to settle import fees for the replacement product?

All international shipments may be subject to additional customs duties or taxes. We have no control over these charges and are not responsible for additional customs charges that may incur. Items are declared based on their charged value, and every country has different customs procedures.

For more information, please open an RMA and see our shipping policy at https://www.ekwb.com/shop/shipping/. Once you've submitted your RMA, a representative will provide more information if needed.

To open an RMA, please read our returns policy and FAQs at https://www.ekwb.com/shop/returns/.

 

Opening an RMA: LOGGED IN WHEN PLACING AN ORDER

Opening an RMA: GUEST CHECKOUT

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