I've ordered something from your online shop, but I haven't received a confirmation email. Do I have to place that order again?

The quickest way to check if your order was successfully placed is by following these steps:

  • Log into your Accont.
  • If your login was successful, upon clicking "My Orders" you will see your order listed.
  • If you do not see your current order number or any order numbers, that means your order has failed, and we didn't receive it.

If you are still unsure or were not logged in when placing your order, please contact Shipping and Orders Support at https://www.ekwb.com/create-a-support-ticket/

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