First, check if your package has arrived damaged or open. In case there are visible signs of improper handling, create a request with Shipping and Orders Support at https://www.ekwb.com/create-a-support-ticket/.
If your package arrived intact, please open an RMA. The RMA procedure will be different for orders placed when you were logged into your account and those placed when logged in as a guest.
For more information on opening an RMA, please visit: