My tracking info says "delivered" but I didn't receive my package. What should I do?

First, check the surrounding area - the courier might have left the package with your neighbors or in close proximity to your address. If you cannot locate it, please contact the courier service and explain the situation. In case they are not able to locate your package, open a request with EK Shipping and Orders Support at https://www.ekwb.com/create-a-support-ticket/. We will do our best to help you resolve the issue as soon as possible.

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