I've been informed that my order is going through a payment review. What happens now?

To prevent fraudulent transactions, we use a program that is triggered by certain actions. In case you've received a message your payment is being reviewed, we will refund a random amount back to your Credit Card and notify you about it. Once you let us know the refunded amount, we will clear your order for processing and add your email to our "safe list" to prevent further reviews.


Please note: It can take up to 3 business days for the transaction to be visible on your Credit Card account. Additionally, the review might delay the processing of your order for up to 3 business days.

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2 Comments

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    Justin Coffey

    Where do we notify for the refunded amount?

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    EKWB Shipping (Klemen)

    Dear Justin,

    thank you for contacting us. 

    Once you see the refunded amount, please open a Shipping & Orders support request on our website: https://www.ekwb.com/create-a-support-ticket/ and notify us how much was refunded to your Credit card. 

    If you correctly informed us about the refunded amount, we will then immediately send your order to processing. 

    I hope this helps! 

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