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  2. Shipping & Delivery

Shipping & Delivery

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  • How long will it take for my order to be processed?
  • The courier notified me the package is returning to your HQ. What should I do?
  • Am I subject to customs charges if I live outside the EU?
  • What should I do if my package hasn't been delivered yet?
  • Do you ship to my location?
  • I would like to pick another courier service but am only offered a limited list. Is there any way to choose a different shipping method?
  • My package was lost or stolen. What should I do?
  • I haven't received all items that I ordered. What should I do?
  • My tracking info says "delivered" but I didn't receive my package. What should I do?
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