Shipping & Delivery
- My tracking info says "delivered" but I didn't receive my package. What should I do?
- My package was lost or stolen. What should I do?
- I haven't received all items that I ordered. What should I do?
- I'm an EU customer and have received a free shipping promotion. Is it possible to upgrade the shipping method?
- I would like to pick another courier service but am only offered a limited list. Is there any way to choose a different shipping method?
- Do you ship to my location?
- Where are your products shipped from?
- What should I do if my package hasn't been delivered yet?
- Am I subject to customs charges if I live outside the EU?
- The courier notified me the package is returning to your HQ. What should I do?
- How long will it take for my order to be processed?
- Do you ship to my country?
- Can I change my account address?
- My package was damaged during shipping, what now?
- Am I a subject of customs charges if I live outside EU?
- What should I do if my order hasn’t been delivered yet?
- Can I choose a delivery date/hour?
- Where do you ship my order from?